To keep your communication effective, reliable, and spam-free, WhatsApp uses a conversation-based pricing model. This ensures your business connects meaningfully with customers—when it matters most.
When Customers Message You First
If someone reaches out to your business and you respond within 24 hours, it counts as a customer-initiated conversation.
You’ll only be charged once, no matter how many replies happen within that 24-hour window.
When You Message Customers First
When your business starts a conversation—like sending a reminder, an update, or a new offer—this becomes a business-initiated conversation.
Customer Support Automation
Customer Support Automation
Support System That Never Sleeps. Customers That Never Leave.
Deliver instant, accurate, and 24/7 support—without adding pressure on your team.
Automate common queries, route conversations smartly, and handle post-sale issues effortlessly through WhatsApp.
Repetitive Queries Every Day
Your team wastes hours answering the same basic questions instead of solving real issues.
Delayed Responses = Lost Customers
Slow replies frustrate customers—and they won’t wait around for answers.
Missed Follow-ups Hurt Sales
Every unanswered message is a potential sale slipping through the cracks.
Shipping? Payments? Return policies? Set it once. Respond forever. No agent needed.
Route Messages Smartly
Assign chats to the right person or department instantly—no more message ping-pong.
Reduce Incoming Calls
Let customers help themselves on WhatsApp—cut phone time, save hours daily.
Reply 24/7,365 Days
Off-hours? Holidays? Short-staffed? Your automated system never misses a message.
Automate Post-Sale Support
From order status to cancellations and refunds—let customers get answers without waiting.
Monitor Everything in One Place
Track volume, speed, resolution times, and agent performance—live.
This Isn’t the Future—It’s the Standard
In today’s fast-moving world, speed, simplicity, and consistency aren’t optional—they’re expected.
With WhatsApp Business API automation, you don’t just respond faster—you build trust, close more sales, and support customers better without burning out your team.